Privacy Policy

This Privacy Policy describes how Agendese Technology LTDA (Tax ID 50.132.516/0001-68), responsible for the Glous brand, collects, uses, shares and protects the personal data handled on our website and app, in line with the Brazilian General Data Protection Law (LGPD — Law No. 13,709/2018).

Data we collect

• Account data: name, email and phone when you create an account in the app.
• Business and schedule data: services, hours, customers and appointments you register.
• Subscription payment data, processed by our payment partner.
• Usage data: pages visited, interactions and device information.
• Cookies and identifiers, subject to your consent.

How we use data

• To provide, maintain and improve the Glous services.
• To process subscriptions, payments and send service communications.
• To measure website and campaign performance, when you allow cookies.
• To keep the platform secure and prevent fraud.
• To comply with legal and regulatory obligations.

Legal basis for processing

We process your data based on the performance of a contract (to provide the service), your consent (for example, for cookies and marketing communications), compliance with legal obligations and legitimate interest, always respecting your rights.

Sharing

We do not sell your data. We only share it with providers that enable the operation of the platform, such as cloud hosting providers, payment processors and analytics tools, always limited to what is necessary and under appropriate contractual safeguards. We may also share data when required by law or court order.

Cookies and consent

We use cookies and similar technologies to operate the site and, with your consent, to measure audience and campaign performance. You can accept or decline these cookies and withdraw your consent at any time in your browser settings.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy. After your account is closed, data is deleted or anonymized, except for data we must retain to comply with legal obligations (for example, tax records), for the period required by applicable law.

Your rights

Under the LGPD, you may at any time:

• Confirm the existence of processing and access your data;
• Correct incomplete, inaccurate or outdated data;
• Request anonymization, blocking or deletion of unnecessary data;
• Request the portability of your data;
• Withdraw consent and object to processing;
• Request deletion of your account and personal data.

Data and account deletion

You can request permanent deletion of your account and personal data at any time by emailing dpo@glous.app with the subject "Data deletion". We will confirm your request and complete the deletion within 15 days, except for data we are required to keep to comply with legal obligations. The request is free of charge.

Security

We adopt technical and organizational measures to protect your data against unauthorized access, loss or alteration. Still, no method of transmission or storage is 100% secure, and we continuously work to improve our practices.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect their data. If we identify such processing, we will delete the information immediately. If you are a guardian and believe a child has provided us with data, please contact us.

International data transfers

Some of our providers may process data outside Brazil. In such cases, we apply the safeguards required by the LGPD to ensure an adequate level of protection.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with the update date, and changes take effect upon publication.

Data Protection Officer (DPO) and contact

To exercise your rights, clarify questions about this policy or request deletion of your data, contact our Data Protection Officer at dpo@glous.app.